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HUD National Loan Servicing

ISN was awarded the Secretary Loan Servicing contract by the U.S. Department of Housing and Urban Development (HUD) and began work on October 9, 2021. We look forward to working with all stakeholders on the program. ISN processes the loan servicing activities associated with Partial Claim Subordinate Mortgages and other HUD Programs (Good Neighbor Next Door, Hope for Homeowners, Insured 235 Capture Program, Emergency Homeowner Loan Program, Asset Control Area Program & Purchase Money Mortgage Program ) for FHA insured loans from mortgage lenders to HUD.

ISN reviews claims that are filed against FHA insurance funds considering two primary objectives:

  1. Ensure that claims are filed in compliance with HUD guidelines.
  2. Review claims submitted by the mortgagee to confirm that expenses are accurate, reasonable and were actually incurred.

ISN processes approximately 100,000 loan servicing activities each month that are associated with the above referenced HUD Programs.

Examples of the types of activities include:

  1. Release Requests
  2. Pay-Off Requests
  3. Partial Claim Reviews/Audits
  4. Certificate of Indebtedness (COI)
  5. Proof of Claims (Bankruptcies)
  6. Subordination Requests
  7. Alternate Loan Program Servicing (Good Neighbor Next Door, Hope for Homeowners, Insured 235 Capture Program, Emergency Homeowner Loan Program and Asset Control Area Program)
  8. Loan Servicing Reporting and Data Analytics

MESSAGE OR ALERT REGARDING – Welcome Letter

If you received a notice regarding the servicing of a subordinate mortgage loan held by the Department of Housing and Urban Development (HUD).  This revised notice was to clarify that only the servicing of your HUD subordinate mortgage is being transferred to Information Systems & Networks Corporation (ISN) on October 9, 2021.   This does not affect the servicing of your primary first mortgage loan and you should continue to make payments to your regular first mortgage servicer.   A HUD subordinate mortgage loan type may be one of the following: 

  1. HUD Partial Claim (HUD Loss Mitigation Assistance)
  2. GNND (Good Neighbor Next Door)
  3. EHLP (Emergency Homeowners’ Loan Program)
  4. HUD 235 Loan Recaptures
  5. Nehemiah Program Loans
  6. HUD REO ACA Rehabilitation Assistance
  7. HOPE for Homeowners (H4H) Mortgages

This servicing transfer means that after this date ISN Corporation will be servicing your HUD subordinate mortgage loan and answering questions related to the HUD programs listed above.  Nothing else about your HUD subordinate mortgage loan will change. 

Again, this does not affect the servicing of your primary first mortgage loan and you should continue to make payments to your regular first mortgage servicer.    

If you have any questions about your subordinate mortgage loan, you should first contact the FHA Resource Center who will properly route your inquiry.  You may reach the FHA Resource Center at: 1-800-225-5342 Monday through Friday, between 7:00 a.m. to 7:00 p.m. Central Standard Time. 

Resources 

Live Chat

HUD’s FAQs:

Visit HUD’S knowledge base to obtain answers to frequently asked questions 24/7 at https://www.hud.gov/answers

Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
E-mail: answers@hud.gov
FHA BULLETIN

https://www.hud.gov/sites/dfiles/SFH/documents/SFH_FHA_INFO_21-84.pdf 

Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339. Fax: 1-800-609-9826

For information on HECM Service Inquiries, please click here.
For information on HECM Payoff Requests, please click here. 

Resource CategoryAccess Link
235 Recapture ChecklistDownload
235 Subordination ChecklistDownload
EHLP DIL ChecklistDownload
EHLP Short Sale ChecklistDownload
GNND Subordination ChecklistDownload
H4H Payoff ChecklistDownload
Nehemiah Subordination ChecklistDownload
Partial Claim Subordination ChecklistDownload

Service CategoryEmail Contact
Servicing InquiresPCServicing@hud.gov
Payoff RequestsPCPayoffs@hud.gov
Partial ClaimsPCPartialclaims@hud.gov
Subordination RequestsPCSubordinations@hud.gov
Release RequestsPCReleases@hud.gov
Mortgagee Partial Claim document submittalPCDocs@hud.gov
Bankruptcy, Legal Notices, and CongressionalPCLegal@hud.gov

FOR INQUIRIES REGARDING PARTIAL CLAIMS AND ALTERNATE PROGRAMS (GNND, EHLP, H4H, ACA, and 235 Recaptures):
INFORMATION SYSTEMS & NETWORKS CORPORATION Emails and phone messages will be responded to during normal hours of operation, Monday through Friday, 7:00 AM – 7:00 PM (Central) on all non-Federal holidays.

Title Contact Name Email
Contract Manager Ryan McDoulett rmcdoulett@isncorp.com
Loan Servicing Manager Joseph Bagby JBagby@isncorp.com
Special Programs Manager Sara Campbell sCampbell@isncorp.com
Partial Claims Manager Rebecca Maxwell rMaxwell@isncorp.com
Payoff Manager Laura Talbert LTalbert@isncorp.com
Release Manager Lameka Oakes loakes@isncorp.com
Bankruptcy Manager Anabel Casas aCasas@isncorp.com
Document Manager Stephanie Slater sSlater@isncorp.com
Customer Service Manager Angel Bradshaw aBradshaw@isncorp.com
Cash Manager Travis Lane tLane@isncorp.com
Deputy Cash Manager Coby Jenkins cjenkins@isncorp.com
Accounting Manager Jennifer Thompson jThompson@isncorp.com

FOR ALL REVERSE MORTGAGE- (HECM) RELATED INQUIRIES:
NOVAD MANAGEMENT CONSULTING Phone: 1-800-CALLFHA (1-800-225-5342).

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