Information needed about Subordinate/Partial Claims Mortgages –
Please contact HUD’s FHA Resource Center 1-800-225-5342
ISN was awarded the Secretary Loan Servicing contract by the U.S. Department of Housing and Urban Development (HUD) and began work on October 9, 2021. We look forward to working with all stakeholders on the program. ISN processes the loan servicing activities associated with Partial Claim Subordinate Mortgages and other HUD Programs (Good Neighbor Next Door, Hope for Homeowners, Insured 235 Capture Program, Emergency Homeowner Loan Program, Asset Control Area Program & Purchase Money Mortgage Program ) for FHA insured loans from mortgage lenders to HUD.
ISN reviews claims that are filed against FHA insurance funds considering two primary objectives:
- Ensure that claims are filed in compliance with HUD guidelines.
- Review claims submitted by the mortgagee to confirm that expenses are accurate, reasonable and were actually incurred.
ISN processes approximately 100,000 loan servicing activities each month that are associated with the above referenced HUD Programs.
Examples of the types of activities include:
- Release Requests
- Pay-Off Requests
- Partial Claim Reviews/Audits
- Certificate of Indebtedness (COI)
- Proof of Claims (Bankruptcies)
- Subordination Requests
- Alternate Loan Program Servicing (Good Neighbor Next Door, Hope for Homeowners, Insured 235 Capture Program, Emergency Homeowner Loan Program and Asset Control Area Program)
- Loan Servicing Reporting and Data Analytics
MESSAGE OR ALERT REGARDING – Welcome Letter
If you received a notice regarding the servicing of a subordinate mortgage loan held by the Department of Housing and Urban Development (HUD). This revised notice was to clarify that only the servicing of your HUD subordinate mortgage is being transferred to Information Systems & Networks Corporation (ISN) on October 9, 2021. This does not affect the servicing of your primary first mortgage loan and you should continue to make payments to your regular first mortgage servicer. A HUD subordinate mortgage loan type may be one of the following:
- HUD Partial Claim (HUD Loss Mitigation Assistance)
- GNND (Good Neighbor Next Door)
- EHLP (Emergency Homeowners’ Loan Program)
- HUD 235 Loan Recaptures
- Nehemiah Program Loans
- HUD REO ACA Rehabilitation Assistance
- HOPE for Homeowners (H4H) Mortgages
This servicing transfer means that after this date ISN Corporation will be servicing your HUD subordinate mortgage loan and answering questions related to the HUD programs listed above. Nothing else about your HUD subordinate mortgage loan will change.
Again, this does not affect the servicing of your primary first mortgage loan and you should continue to make payments to your regular first mortgage servicer.
If you have any questions about your subordinate mortgage loan, you should first contact the FHA Resource Center who will properly route your inquiry. You may reach the FHA Resource Center at: 1-800-225-5342 Monday through Friday, between 7:00 a.m. to 7:00 p.m. Central Standard Time. You can currently anticipate a wait time of up to 5 hours. The FHA Resource Center is operated by LEIDOS, a company not affiliated with ISN.
Resources
HUD’S FAQS:Visit HUD’S knowledge base to obtain answers to frequently asked questions 24/7 at https://www.hud.gov/answers
Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.E-mail: answers@hud.gov
FHA BULLETIN
https://www.hud.gov/sites/dfiles/SFH/documents/SFH_FHA_INFO_21-84.pdf
Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339. Fax: 1-800-609-9826
HECM Servicer Inquiries: hecmservicing@novadconsulting.com
HECM Payoff Requests: hecm.payoffs@novadconsulting.com
FAX: 405.724.7800; 405.724.7833; 405.724.7854
| Resource Category | Access Link | 235 Recapture Checklist | Download |
|---|---|
| 235 Subordination Checklist | Download |
| EHLP DIL Checklist | Download |
| EHLP Short Sale Checklist | Download |
| GNND Subordination Checklist | Download |
| H4H Payoff Checklist | Download |
| Nehemiah Subordination Checklist | Download |
| Partial Claim Subordination Checklist | Download |
| Service Category | Email Contact |
|---|---|
| Servicing Inquires | PCServicing@hud.gov |
| Payoff Requests | PCPayoffs@hud.gov |
| Partial Claims | PCPartialclaims@hud.gov |
| Subordination Requests | PCSubordinations@hud.gov |
| Release Requests | PCReleases@hud.gov |
| Mortgagee Partial Claim document submittal | PCDocs@hud.gov |
| Bankruptcy, Legal Notices, and Congressional | PCLegal@hud.gov |
FOR INQUIRIES REGARDING PARTIAL CLAIMS AND ALTERNATE PROGRAMS (GNND, EHLP, H4H, ACA, and 235 Recaptures):
INFORMATION SYSTEMS & NETWORKS CORPORATION Emails and phone messages will be responded to during normal hours of operation, Monday through Friday, 7:00 AM – 7:00 PM (Central) on all non-Federal holidays.
| Title | Contact Name | Phone | |
|---|---|---|---|
| Contract Manager | Ryan McDoulett | rmcdoulett@isncorp.com | (405) 546-7512 |
| Deputy Contract Manager | Cynthia Vargas-Fields | cVargas-Fields@isncorp.com | (405) 546-7505 |
| Loan Servicing Manager | Joseph Bagby | JBagby@isncorp.com | (405) 546-7547 |
| Special Programs Manager | Sara Campbell | sCampbell@isncorp.com | (405) 546-7524 |
| Partial Claims Manager | Rebecca Maxwell | rMaxwell@isncorp.com | (405) 546-7523 |
| Payoff Manager | Jennifer Lorey | JLorey@isncorp.com | (405) 546-7522 |
| Release Manager | Lameka Oakes | loakes@isncorp.com | (405) 546-7538 |
| Bankruptcy Manager | Anabel Casas | aCasas@isncorp.com | (405) 546-7525 |
| Document/Cust Serv Manager | Greg Nelson | GNelson@isncorp.com | (405) 546-7516 |
| Cash Manager | Travis Lane | tLane@isncorp.com | (405) 546-7520 |
| Deputy Cash Manager | Rebecca Middlebrooks | rMiddlebrooks@isncorp.com | (405) 546-7518 |
| Accounting Manager | Jennifer Thompson | jThompson@isncorp.com | (405) 546-7519 |
FOR ALL REVERSE MORTGAGE- (HECM) RELATED INQUIRIES:
NOVAD MANAGEMENT CONSULTING Phone: 1-800-CALLFHA (1-800-225-5342).
